Privacy Policy

1. Who We Are

In this policy, “Vitacoders”, “we”, “us”, and “our” refer to the Vitacoders software, AI, cloud, and IT solutions business based in Indore, Madhya Pradesh, India. This policy applies to information collected through our website, contact enquiries, consultation requests, and related communications.

2. Information We Collect

Information you provide

When you contact us or request a consultation, you may provide your name, work email address, phone number, company name, project requirements, budget or timeline information, and the contents of your message. Please do not send passwords, payment-card details, or confidential information that is not needed for your enquiry.

Information collected automatically

When you browse our website, our hosting and analytics systems may receive technical information such as your IP address, approximate country, browser, operating system, device type, language, timezone, screen size, referring page, page path, visit duration, and campaign parameters such as UTM values. This helps us operate, secure, understand, and improve the website.

Information we do not intentionally request

Our marketing website does not intentionally request sensitive personal data or payment information. If your project requires such information, we will explain the purpose and handling process before requesting it.

3. Cookies and Local Storage

We use limited cookies and browser storage to support website analytics and session measurement. The current visitor analytics script may use the following identifiers:

• vcAlyVisitorId: a browser identifier that may remain for up to 395 days.
• vcAlySessionState: local browser storage used to measure an active session for approximately 30 minutes.

You can clear cookies and local storage through your browser settings. Blocking them may affect analytics, but it should not prevent you from reading the website. We may update this section when our analytics or cookie configuration changes.

4. How We Use Information

We use information for purposes such as:

• responding to enquiries, consultation requests, and support questions;
• understanding project needs and preparing proposals or service communications;
• operating, maintaining, troubleshooting, and improving our website and services;
• measuring website performance, traffic sources, and user experience;
• preventing fraud, abuse, unauthorised access, and other security incidents; and
• meeting applicable legal, regulatory, accounting, and record-keeping obligations.

We process personal data only for a specified, reasonable purpose and in accordance with applicable law, including consent or another lawful basis where required. We do not sell personal information.

5. Sharing and Disclosure

We may share limited information with service providers that help us host, secure, analyse, communicate about, or operate the website and our business. They may process information only for the services they provide to us and are expected to protect it appropriately.

We may also disclose information when necessary to comply with law, legal process, court or government request, protect our rights and users, investigate security incidents, or prevent harm. If our business is reorganised, merged, or transferred, information may be transferred as part of that transaction subject to appropriate safeguards.

6. Retention and Security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business needs, dispute resolution, security, and legal or regulatory requirements. Retention periods can vary by the type and sensitivity of the information.

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so please use care when sending information online.

7. Your Choices and Privacy Requests

Depending on applicable law, you may ask us to access, correct, update, delete, or provide information about personal data we hold about you. You may also withdraw consent where processing is based on consent, subject to legal or operational limits. You can make a request by emailing info@vitacoders.com.

To protect privacy, we may need to verify your identity before completing a request. We aim to respond within a reasonable period and will explain if a request cannot be completed because of a legal, security, or other permitted exception. You may also contact us with a grievance about how your information is handled.

8. International Visitors

Vitacoders is based in India and serves businesses in different countries. Depending on the hosting and service providers used, information may be processed in India or another country. Where required, we take reasonable steps to apply appropriate safeguards and comply with applicable cross-border data-transfer requirements.

9. Children’s Privacy

Our website and services are intended for businesses and general audiences, not children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and delete it where appropriate.

10. Third-Party Links

Our website may link to social networks, maps, third-party services, or other websites. Those websites have their own privacy practices, and we are not responsible for their content or handling of information. Review their policies before submitting personal data.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, data practices, or legal obligations change. The “Last updated” date at the top of this page shows when the latest version was published. Continued use of the website after an update means the revised policy applies to future activity.

12. Contact Us

For privacy questions, data requests, or grievances, contact us at info@vitacoders.com or call +91 88276 15261.

Vitacoders
Mari Mata Square, Indore (M.P.) 452007, India